Shift Creative Company – Refund Policy

Effective Date: September 1, 2025

At Shift Creative Company (“we,” “our,” or “us”), we are committed to delivering high-quality digital learning experiences. This Refund Policy explains our position regarding refunds for purchases made through our website https://www.shiftcreativecompany.com.

This Policy forms part of our Terms & Conditions and is referenced in our Privacy Policy.

1. Digital Products & Services

All courses, memberships, and downloadable content sold on our platform are digital in nature. As such, all sales are considered final once access has been granted.

2. No Refunds Policy

Due to the instant accessibility of digital content:

We do not provide refunds, returns, or exchanges after a purchase has been completed.

By purchasing, you acknowledge and agree to this policy.

3. Exceptional Circumstances

Refunds may only be considered under limited circumstances, such as:

Duplicate payments made in error.

Technical errors on our platform preventing access to purchased content.

Legal obligations requiring a refund under applicable Nigerian law.

Such requests must be verified and approved by our support team.

4. Requesting a Refund (Where Applicable)

If you believe you qualify under Section 3, you may submit a written request within 7 calendar days of purchase. Requests should include:

Your full name and registered email address.

Proof of purchase (receipt or transaction reference).

A clear explanation of the issue.

All refund requests should be sent to  support@shiftcreativecompany.com.

5. Non-Transferability

Refunds, where granted, will only be issued to the original payment method used. They cannot be transferred, credited to another user, or converted into cash equivalents.

6. Processing of Approved Refunds

If approved, refunds will be processed within 10–15 business days, depending on your payment provider’s timelines.

7. No Impact on User Rights

This Refund Policy does not limit your statutory rights under applicable consumer protection laws in Nigeria.

8. Fraud Prevention

We reserve the right to deny refund requests suspected of fraud, abuse, or misuse of our platform.

9. Updates to this Policy

We may update this Refund Policy to reflect changes in our services, legal requirements, or operational practices. Updated versions will be posted on our website with a revised effective date.

10. Governing Law

This Refund Policy is governed by the laws of the Federal Republic of Nigeria.

For further assistance, contact us at support@shiftcreativecompany.com.